Hello Martin,
We are glad to clarify your request. You do not have any AVG subscription under current email address.
We would request you to reach our billing team through phone or chat. They will check the charges which you are referring and will clarify about renewed subscription.
Visit support.avg.com/support_sales?l=en to reach our billing team.
Hi
I was about to renew my subscription and was going through the card authorisation process. I was using a Revolut card.
When I was informed on screen to check the app to authorise, it stated that the annual charge was renewing/ recharging "DAILY" - I am sure that this is just a typo type error in the system, however, I am not renewing the service until this is stated clearly as ANNUALLY not daily. Can you please check?
Thanks.
Hello Martin,
We are sorry to know that you are unable to reach our chat team. Our renewal process will happen only for yearly. We do not have any daily subscription. Also, we see that AVG Internet Security under your account was already expired. Hence, we request you to purchase yearly subscription directly from our website (https://www.avg.com/)
We will certainly check and help you.
As it is not recommended to share your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Then I suggest you check the card payment system as originally suggested as when I tried it again today, it displayed the charge as "recurring daily" so I cancelled it again as I am not authorising a payment which states that it is "recurring daily" - see attached screenshot.