Fee came out my account

AVG Subscription
7

Sorry i forgot i used a different email. The account should be under xxxxxx1996@hotmail.com

6

Hello, Jack.

Thank you for reaching us here with your query. I have tried to pull your records using the email address you used to contact us here but I am unable to do so. Since it is not recommended to exchange your personal information on this public forum, I would request you to contact our sales support team ( https://support.avg.com/support_sales_chat?l=en ) for further assistance regarding your billing inquiry.

1

I use avg antivirus free and I signed up for the one month free trial for the full avg but a fee of £34.99 has come out of my account. Why has this come out of my account as I really do not have the money to spend on this.

Thanks.

2

Jack,

Thank you for confirming the correct email address, but I would request you not to share your personal information publicly. When you subscribed for the 30 day trial version, you accepted for the auto renewal of this subscription for 1 year at the end of the trial period. You will be presented with this information while subscribing to 30 day free trial. We have also sent you a notification email regarding the auto renewal on 26th Jan 2018. Please check your inbox and spam box as well.

However, we can process refund for this order if you would like. Please confirm to proceed with it.

4

Sorry i forgot i used a different email. The account should be under xxxxxx1996@hotmail.com

3

Yes please I would be very grateful.

5

Hello, Jack.

Thank you for reaching us here with your query. I have tried to pull your records using the email address you used to contact us here but I am unable to do so. Since it is not recommended to exchange your personal information on this public forum, I would request you to contact our sales support team ( https://support.avg.com/support_sales_chat?l=en ) for further assistance regarding your billing inquiry.