Hello Lowri,
We apologize for the inconvenience caused.
Initially, we'd like to inform you that the AVG Antivirus will not quarantine a file that has been added to the exceptions.
Please let us know the format of the file that was quarantined & share us more details.
Thanks in advance. Keep us updated.
Hi,
The other day a file I had dissappeared from my desktop. When I had a look online I was advised to check AVG quaratine and it was there. I restored with exception so it wouldn't do it again.
I've logged in today and it's dissappeared again. I went to the quarantine folder but this time it's not showing up. I have no idea what to do next.
I'm hoping someone can advise as I don't know why it would go against what I had asked it to.
I am using Windows 7 if that's of any help.
Thank you.
The other day a file I had dissappeared from my desktop. When I had a look online I was advised to check AVG quaratine and it was there. I restored with exception so it wouldn't do it again.
I've logged in today and it's dissappeared again. I went to the quarantine folder but this time it's not showing up. I have no idea what to do next.
I'm hoping someone can advise as I don't know why it would go against what I had asked it to.
I am using Windows 7 if that's of any help.
Thank you.
Hello Lowri,
We apologize for the inconvenience caused.
Initially, we'd like to inform you that the AVG Antivirus will not quarantine a file that has been added to the exceptions.
Please let us know the format of the file that was quarantined & share us more details.
Thanks in advance. Keep us updated.