Hello Stephen. Thank you for your continued patience and cooperation.
The logs you submitted were received and are in the process of being analyzed by our development team.
In the interim, as a necessary troubleshoot, I would like to ask that you completely uninstall your AVG AntiVirus and reinstall to the latest version.
The following self help, https://is.gd/rI9F8h, provides detailed instruction (including pictures) to uninstall AVG AntiVirus using our uninstall utility (AVG Clear).
Thereafter the uninstall, you may download and install the latest version of AVG AntiVirus from the following site: https://is.gd/YmpsNF
Let me know how this works out for you, or if the disruption is persistent beyond the uninstall/reinstall of your AVG AntiVirus.
All the Best, Shawn
I did a repair of AVG as requested & it worked for one day (ie yesterday) but to-day the file restore failed message again appeared during the morning startup. Any more suggestions?
Steve Donaldson
Hello Stephen,
You can share the screenshot here.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
have posted this question previously (2 days ago) & got an email back saying for me to send a screen shot…who do I send this to as the email address had "do not reply"on it?
Steve Donaldson
We've forwarded your concern to our higher level support. They'll look into your issue and will get back to you via email as soon as possible.
Your patience is appreciated.
Specific to your concern, I understand you are seeing this notification, at the bottom right corner of your screen, upon starting your computer.
Does the message go away thereafter? Are you experiencing any disruption when using your AVG AntiVirus?
I am inclined to suggest, as a process of elimination, that you first try perform a repair of your AVG AntiVirus.
The following self help, https://is.gd/14lbHS, provides detailed instruction (including pictures), to repair your AVG AntiVirus.
Let me know how this works out for you, if you are still receiving the error notification. I look forward to hearing from you. Thanks, Shawn
Hello Stephen,
You can share the screenshot here.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I checked our records, and see that you have recently written, via the Community forum, three times specific to this concern.
The email you referenced receiving, was likely a receipt of the return message received, as you will likely receive from this response alike.
Hi Stephen.
We appreciate your efforts but regret to hear that the issue persists.
To further analyze this issue, we need some diagnostic logs from your PC.
I have sent an email containing instructions to collect the logs and upload them.
Please check your inbox and spam box as well.
I did a repair of AVG as requested & it worked for one day (ie yesterday) but to-day the file restore failed message again appeared during the morning startup. Any more suggestions?
Steve Donaldson
Hello Stephen. Thank you for your continued patience and cooperation.
The logs you submitted were received and are in the process of being analyzed by our development team.
In the interim, as a necessary troubleshoot, I would like to ask that you completely uninstall your AVG AntiVirus and reinstall to the latest version.
The following self help, https://is.gd/rI9F8h, provides detailed instruction (including pictures) to uninstall AVG AntiVirus using our uninstall utility (AVG Clear).
Thereafter the uninstall, you may download and install the latest version of AVG AntiVirus from the following site: https://is.gd/YmpsNF
Let me know how this works out for you, or if the disruption is persistent beyond the uninstall/reinstall of your AVG AntiVirus.
All the Best, Shawn