File Shield Component scan caching in new Settings

AVG Protection
8

On May 2, 2019 I received an email from AVG Customer Care stating:

"As you are likely aware, AVG is striving for simplicity of our settings and
features. The advanced settings you seek do exist, however, in a covert geek
area of the program. To access the geek menu is a bit tricky:
 
1. Open Avast AV > Menu > Settings
2. In the top right corner is search field – type geek:area and hit the
enter key."

Note that this area of advanced settings is now documented here:

Using the AVG Geek settings area in AVG Antivirus
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-Geek-Area&q=geek+settings&supportType=home#)

9

Mr. King, I sincerely appreciate you taking the time and effort to post that information for myself and anyone else that might be following this situation.

Unfortunately, it causes me even more concern, because that informs me there is absolutely no proper excuse for the Avast Team to not have updated this thread.

I use the vocabulary "proper excuse" because the obvious excuse many will draw upon is that Avast/AVG does not want that information freely passed out to folks in a thread like this that a search engine will show to the inhabitants of this planet that might be using the Internet and having issues that require information from this company.

I opened another thread where I now will apologize to Dinesh for not yet posting over there, but Dinesh did make a reference to this thread in the answer provided by that member of the Avast Team.

This sort of spells trouble in the area of public relations — "we will check with our senior team" — because we have to conclude somebody on the "senior team" decided to try and stifle this thread, in a manner of putting it, by sending you the information privately and purposely not posting the information here.

And I am not going to let go of this, even if Avast bans me and throws all my posts into their company trash bin.  I am getting sick and tired of these companies still viewing us as "Users" and not "Customers" IF we are using a product they are offering without charging us for the use of the product.

And I am sorry, Mr. King, for using your thread to make what is essentially a human rights statement — we are humans, no matter that the company employees can't actually see us or hear us or touch us; we are actually humans.  The rights we are provided in the brick-and-mortar environment on this planet will eventually be extended to us on the Internet, but only if enough of us voice a request for that to happen.

And I am rather sure this post will be screened and not posted, but I'll do a screen grab and a text copy and take the message elsewhere, if need be.

But I really do appreciate your help, Mr. King.  Seriously do.

11

Hello Wayne,

I will help you with the necessary information.

Do you wish to add an exception to AVG file shield component?

We do not have an option to add an exception to a particular component, instead we have an standard exception option from AVG settings which works for all the components from AVG.

To add an exception in the latest version, open AVG, click on "Menu->Settings->General->Exception".

If you are referring about a different feature, please elaborate on the same to assist further.

10

Hello Gentlemen. Just a quick follow-up to Michael's latter response/participation of this forum posting.

My intention of writing to Wayne direct, as opposed to publicly, was to be direct, given there was no other member participation via the forum. Nonetheless, thank you Wayne, for having shared said response publicly. 

There was no intention of censorship, or to not be forthcoming of the shared information. The geek mode of AVG is publicly known information, as it is available on our AVG site: https://is.gd/uTgAaQ. 

My apologies for any confusion or frustration caused. ~ Shawn

7

I have been doing some research and the results are making me very nervous.  I ended up at this thread after about two hours of research and this thread makes me even more nervous.

Nevertheless, on April 12th of this year this individual, Priyanga Sekar, stated that a check "with our senior team" would be done and a result of that check would be posted.

We are presently in the middle of November, 2019, and there is nothing posted about the result of the "check" and that is disturbing!

Please, somebody show me this company is worth maintaining a relationship with.  Please.

Thank you for your attention.

And thank you for responding.  I hope you do.

1
Under the *new* Settings introduced with the latest update version
19.4.3089 (build 19.4.4318.439) UI version 1.0.157 of AVG Internet Security
I don't see any place to configure the File Shield component's caching:
Persistent and Transient. This was in the "Old" settings under "Advanced".

I can use the link "Open old settings" from the Settings->General->Troubleshooting
to get back to the old settings for this, but that looks like it will be a temporary option.
The terminology "old" suggests that it will likely be phased out.

Is there a place for this in the "New" Settings that I missed? If not, what is
the future plan for allowing users to have some control over when a file's
scanning will be skipped?

 
5

On May 2, 2019 I received an email from AVG Customer Care stating:

"As you are likely aware, AVG is striving for simplicity of our settings and
features. The advanced settings you seek do exist, however, in a covert geek
area of the program. To access the geek menu is a bit tricky:
 
1. Open Avast AV > Menu > Settings
2. In the top right corner is search field – type geek:area and hit the
enter key."

Note that this area of advanced settings is now documented here:

Using the AVG Geek settings area in AVG Antivirus
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-Geek-Area&q=geek+settings&supportType=home#)

3

Thank you for the clarification, Wayne. 
We will check with our senior team and keep you posted once we receive an update from them.
Your patience is much appreciated.

6

Hello Gentlemen. Just a quick follow-up to Michael's latter response/participation of this forum posting.

My intention of writing to Wayne direct, as opposed to publicly, was to be direct, given there was no other member participation via the forum. Nonetheless, thank you Wayne, for having shared said response publicly. 

There was no intention of censorship, or to not be forthcoming of the shared information. The geek mode of AVG is publicly known information, as it is available on our AVG site: https://is.gd/uTgAaQ. 

My apologies for any confusion or frustration caused. ~ Shawn

2

Oh come on! I never said anything about exceptions.

I already DID elaborate in detail. Read what I wrote.
Look where I said for the settings to which I'm referring.
"Use transient caching" and "Use persistent caching".

If you don't understand what caching is in AVG, read here:

AVG Antivirus: Scan Settings

"Store data about scanned files in the persistent cache: stores
data about scanned files in your system's permanent memory so
that future scans can refer to this data and run faster. The
information stored in persistent cache is not lost after a system
restart or virus definitions update."

4

I have been doing some research and the results are making me very nervous.  I ended up at this thread after about two hours of research and this thread makes me even more nervous.

Nevertheless, on April 12th of this year this individual, Priyanga Sekar, stated that a check "with our senior team" would be done and a result of that check would be posted.

We are presently in the middle of November, 2019, and there is nothing posted about the result of the "check" and that is disturbing!

Please, somebody show me this company is worth maintaining a relationship with.  Please.

Thank you for your attention.

And thank you for responding.  I hope you do.