Thank you for the information, Anthony.
It could be better if you provide us the version of AVG you have installed and the full path of detection.
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf
As full path of detection is not fully visible from UI very often, you can copy the path by right click on the detection path and paste it to email or to any text file by standard way and do provide us the same. Awaiting your reply!
Hi Anthony,
We regret the inconvenience. We wish to inform that the screenshot you have attached is not yet received. In this case we will suggest you to provide the screenshot using below link.
http://avgclick.me/getscreenshot
Thank you.
I am having an issue with deleting a threat. It could not quarantined the file or delete and I could not locate it manually. I am using a paid version of the program with with Mac os 10.12.4 I have attached a screen shot of the results.
Hi Anthony,
We regret the inconvenience. We wish to inform that the screenshot you have attached is not yet received. In this case we will suggest you to provide the screenshot using below link.
http://avgclick.me/getscreenshot
Thank you.
Anthony, To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru