Files cannot be permanently deleted from Quarantine

Hi Diego,

Without being able to see what is happening it is hard to estimate what the situation is.

Could you tell me which AVG Product have you installed on your computer and also the Operating System of your computer?

What exactly happens when you try to delete the files? Do you get any error message? If yes, please provide a screenshot of the error message. 

Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 

Hello, AVG is not able to delete some files put on the quarantine. Can you help me please to do it? Thanks! Diego

Hi Diego,

Without being able to see what is happening it is hard to estimate what the situation is.

Could you tell me which AVG Product have you installed on your computer and also the Operating System of your computer?

What exactly happens when you try to delete the files? Do you get any error message? If yes, please provide a screenshot of the error message. 

Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.