Yvonne, Did you resolve your issue with AVG?.
AVG Guru
Hi
I am using AVG Anti virus - free download on an iMac with iOS High Sierra. I initiated FileVault yesterday and during the process it restarted the iMac. When it restarted and reached the login screen the keyboard and mouse would not work. I followed the instructions to disable FileVault on my iMac, however, it asks for a password. When i type in my login password it decrypts for about 20 seconds and then says incorrect password. It does not accept my apple ID password nor the recovery key I wrote down - what password does it want? I don't have a usb keyboard or mouse/tracker pad. My iMac is currently completely unusable - how do I fix? Thanks
Yvonne, Did you resolve your issue with AVG?.
AVG Guru
Hello, Yvonne.
Appreciate your patience. From the issue description you provided, it does not seem to be an issue related to AVG Anti Virus. However, have a look at this article https://support.apple.com/en-us/HT204837 and contact Apple support for any further assistance.