Firefox crashing on multiple sites

General discussion
4

Hello Alphonso,

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with Firefox as its keep crashing. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you confirm that AVG program causing this issue?
2. Have you tried to reset Firefox browser and check the status?
3. Confirm the operating system installed in your device.
4. What are all the AVG products current installed in your device?

We look forward for your response.

1

Firefox recently started crashing on multiple sites.
According to Mozilla the problem seems to be caused by  these files used by AVG:

swJsFlt.dll 	
aswhook.dll 	
snxhk.dll
Is there something that can be done to these files to stop the crashing?

thank you

 

 

 

2

Hello Alphonso,

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are having issue with Firefox as its keep crashing. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you confirm that AVG program causing this issue?
2. Have you tried to reset Firefox browser and check the status?
3. Confirm the operating system installed in your device.
4. What are all the AVG products current installed in your device?

We look forward for your response.

3

Hello Alphonso,
Thankyou for wiring back to us,
We have sent an email to your email address offering additional help please check the email and revert us back for further help.