Firewall and protection

AVG Protection
3

Hello Thomas,
You've reached the AVG community support forum.
We'll certainly check and help you to resolve it. Please clarify whether you've installed and using any other antivirus program, apart from AVG on your computer. If yes, please follow the steps mentioned in the below article and uninstall it and try disabling the passive mode in AVG, restart your computer and check the status.

Note: Using multiple antivirus program on the same PC might conflict with each other and cause various issues such as false-positive detections, performance degradation, and system instability occur, etc. For further assistance follow the below article: If the issue persists or need assistance, please let us know, we will certainly help you with the additional support. 

Thank you for your understanding.
1

Hallo
I can't turn on my protection in AVG internet security. It won't flip from passiv to activate?
I have paid for premium but I can't turn anything on.
I can't get in touch with avg so they can fix the problem.
I'm pretty close to cancel my subscription

2

Hello Thomas,
You've reached the AVG community support forum.
We'll certainly check and help you to resolve it. Please clarify whether you've installed and using any other antivirus program, apart from AVG on your computer. If yes, please follow the steps mentioned in the below article and uninstall it and try disabling the passive mode in AVG, restart your computer and check the status.

Note: Using multiple antivirus program on the same PC might conflict with each other and cause various issues such as false-positive detections, performance degradation, and system instability occur, etc. For further assistance follow the below article: If the issue persists or need assistance, please let us know, we will certainly help you with the additional support. 

Thank you for your understanding.