Firewall & Blackberry Link

AVG Protection
11

Hello Paul. Sorry for the delay in response. I certainly understand your issue. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Once the file is sent our level two technical team will analyze your files and reply back to you only via email. Thank you.

7

Dale, What are the version details of AVG IS that you are using?.
AVG Guru

9

OK Tx's, I messed it up at the end & saved to my desktop. I'm running it again & hopefully get it right.

8

Hi Dale,

I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis.

Thanks

1

I've never been able to get my Blackberry Link working correctly until I tried disabling AVG Firewall, then all the Blackberry link features load up correctly. When I reveiw the list of "allow" there seems to be a few Blackberry items. I must be missing something, I know turning off the firewall is not the correct thing to do?

6

Dale, What are the version details of AVG IS that you are using?.
AVG Guru

3

Dale, Bring up the User Interface. Look in the bottom RH corner @ you'll see 20**build****.
AVG Guru

5

Hello Paul. Sorry for the delay in response. I certainly understand your issue. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Once the file is sent our level two technical team will analyze your files and reply back to you only via email. Thank you.

4

OK Tx's, I messed it up at the end & saved to my desktop. I'm running it again & hopefully get it right.

2

Hi Dale,

I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis.

Thanks

10

Same problem here, was there ever an answer to this?


Paul