Firewall blocking outlook 2013

Hi John,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool (it should be different one) and please add detailed description of issue.
Thanks

I disable firewall and everything works fine. "cannot connect to server"
Tried deleting permissions and adding back in. Already cost me money by documents sitting in outbox without my knowledge. End of rope with AVG  customer service sent a link for diagnostic tool and that just hangs.   Please help

Hi John,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool (it should be different one) and please add detailed description of issue.
Thanks