Hello Peter,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the Website's error message when you are trying to access, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Thank you.
I have a site on Wild Apricot which has recently started timing out when in 'Admin' mode. Wild Apricot engineers suspect an error in the AVG firewall software. In their latest update to me they say…
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Our system engineers have been in touch with Avast's support team, and they've notified us that there was a bug last week with their firewall which they patched on Friday. It's possible that this was a similar issue with AVG.
Could you please check to make sure that your AVG Antivirus (and firewall) are both up to date, and then try accessing your site again?
If you're still experiencing issues, it might be a good idea to reach out to AVG's support team from your end to see if there's anything specific that they can suggest in terms of troubleshooting, or that we're missing. Our team is unfortunately having a bit of trouble replicating the issue, as it only seems to be experiencing some users with AVG, and not all of them.
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I do have the latest AVG software (17.3.3011) but my site still times out whenever in Admin mode.
Doe anyone have any suggestions?
Thank you
Peter
Hello Peter,
We understand your concern.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
This doen't look very helpful, but this is what it says…