Hello Linday,
We are sorry to hear you are experiencing issues to install AVG Internet Security. We request you to download the offline installation file for AVG Internet Security and install it.
Please visit this webpage http://www.avg.com/us-en/download.prd-isc to download the offline installation file based on 32 bit or 64 bit version. To determine whether your OS is a 32 bit or 64 bit, please click on this link https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64-bit-version-of-the-windows-operating-system .
Please, feel free to let us know if you require any further assistance.
Reinstalled my subscription of AGV Internet Security on my old desktop running Windows XP ok except the firewall failed to install. Tried again from the Firewall component shown in the AGV Internet Security window but still get error message. Have uninstalled another security program including firewall but still no good.
Error Code: 0xE0018D32
Error Message:Requested file is not available on server.
Additional Message: Failed to download files
Context: Initialization of the AVG Online Installer
Hello Linday,
We are sorry to hear you are experiencing issues to install AVG Internet Security. We request you to download the offline installation file for AVG Internet Security and install it.
Please visit this webpage http://www.avg.com/us-en/download.prd-isc to download the offline installation file based on 32 bit or 64 bit version. To determine whether your OS is a 32 bit or 64 bit, please click on this link https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64-bit-version-of-the-windows-operating-system .
Please, feel free to let us know if you require any further assistance.
Lindsay, Please note that Win XP 64-bit isn't a supported operating system (http://avgread.me/1Ewajhi).
AVG Guru