Firewall issues

Other products
9

Hello Sam.
Please check if AVG firewall is configured with below recommended settings or not.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

1

I am an engraver.  I connect an engraving machine to my computer via ethernet cable.  The machine tools program does not connect to the machine unless I turn off the firewall.  Is there a setting somewhere in the firewall that I can change so I don't have to shut off my firewall?

3

Same issue after re-install.

4

Hello Sam.
Please check if AVG firewall is configured with below recommended settings or not.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

5

Software Version:  19.1.3075 (build 19.1.4142.0)

UI Version:  1.0.143

7

We appreciate your efforts so far, Sam. 

To analyze this issue further, we need to submit your concern to our senior technicians along with other diagnostic logs. 

We have just sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

Thank you.

2

Thank you for the info, Sam. 

Let's re-install the program to check if that fixes the issue. 

Please remove the existing program from your PC and install it as mentioned here (https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection). Activate it using AVG MyAccount credentials by referring this article (https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security).

Keep us informed about the status.

6

We appreciate your efforts, Sam. 

Let us know the version of AVG you have installed. Open AVG Internet Security -> Menu -> About -> check its version. 
​​​​​​​Please repair your AVG Internet Security as suggested here: https://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG and check if that helps.

8

Thanks Avinash for the tip but still not connecting.  When I try to change the network profile to private and then save then I go back in to the setting it still shows as public.