Hi,
I've had to have my AVG reinstalled by one of your technicians as it wouldn't connect to the server for updates. At first, it wouldn't connect to the internet at all without the firewall switched off, your technician seemed to resolve this, but since turning it off yesterday and turning it back on again today, it won't connect to the internet unless the firewall is switched off. The network is set to private.
How can this be resolved?
Thanks
Hi Lotus,
We're glad to help you with this. Upon checking the previous case records, we see that you've initiated a new installation process while our colleague was trying to perform a clean installation.
As a result, the update issue was fixed. In this regard, would you be so kind to let us know how you found that the computer is not connected to internet. Are the webpages inaccessible or not loading?
Meanwhile, try changing the network profile to public once to check the issue.