Firewall preventing one program from opening

Hello Brett,
Thank you for explaining your concern with us.
We have a specialised team to handle queries related to AVG Business products. Please click the link below reach them directly and get further assistance:
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This is weird and I can't seem to fix it.  Need some expert help here.

I am running licensed AVG Business 19.7.3103 on multiple computers.  All those same computers are running a proprietary program from BMW that we need in order to conduct business.

On some of the computers, the program opens normally.  On others, we must turn off the AVG Firewall before it will open.  If we do not, the program times out with a communication error.  Note that this is a standalone program that does not require internet access, the communication error is with Java as best I can tell.

All installations of AVG are default. No setting were customized during install.  

All computers in question are running Windows 10.  

I have gone into settings and set all networks that show up as "private".   This actually helped on one computer for a short period of time.

Can someone direct me on how to make a permanent exception for this program?

Thanks.

Brett

Hello Brett,
Thank you for explaining your concern with us.
We have a specialised team to handle queries related to AVG Business products. Please click the link below reach them directly and get further assistance:
https://support.avg.com/business_contact_form?l=en
Once you submit your comments, you will be getting a prompt answer from our team.