Hello Carol,
We regret to hear about the inconvenience caused, please change the Firewall settings to fix this. Follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please, feel free to let us know if you require any further assistance. Thank you.
For AVG Ultimate 2017 what rules do I need to add to the firewall? I can't access my router without turning off the firewall.
Hello Carol,
We regret to hear about the inconvenience caused, please change the Firewall settings to fix this. Follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please, feel free to let us know if you require any further assistance. Thank you.
Thanks, that was it!