Hi Sridhar,
We apologize for the inconvenience caused to you.
We will check and help you with this concern.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.
I have a faced a very horrifying situation after downloading the AVG Deep Cleaning Mobile application from Play Store(India).After downloading it requested to upgrade for Pro for deep cleaning. Once I paid the money it converted into Pro mode but nothing new features and always display message "Failed" to deep clean.
Once I contacted the customer care support this is an irresponsible message received from customer care team "
"Please be informed that these are fake pop-ups, which usually appear in most of the apps and browsers nowadays. This is a kind of marketing strategy used by some app developers to make you download some of their app.
It will just post some ads/pop-ups and say that your device is infected with virus and you need to download this app to stay protected. Please ignore such ads and pop-ups, if there is any threat on your device AVG will alert you at the end your scan.
Thank you for your understanding.
Best regards,
Bashwanth Venkatachalapathy
AVG Customer Care"
First thing it is not a Pop-up message I have chosen a specific option on mobile application for upgradation. And they are saying that it is a fishing pop-up on their mobile application and not received the payment.
My first doubt is whether this AVG is a trusted one or a Fake mobile application to steal the data.
I have installed two AVG application (Paid versions) and given all permissions and made some bank transactions. Is my other applications are safe or I have to format the mobile?
https://drive.google.com/file/d/1nWhEgD72XE2onPjY2qeJIaRe3pb6I2kF/view?usp=sharing
Hi Sridhar,
We apologize for the inconvenience caused to you.
We will check and help you with this concern.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.