It's what I've done exactly before to write you!
I've removed all the AVG software that I've installed (Protection Pro, Performance, Safe Surf). I've removed all the AVG folders using AVG Remover., restarted Windows and reinstalled AVG Performance.
After the installation of Protection PRO and Safe Surf the error message disappeared, but I still unable to use Protection PRO.
For example if I right click on the icon and I choose to run the maintenance the maintenance start to scan the registry, but never stops.
I don't know what to do more.
Thank you
Hello,
after the latest updates of Windows 10 (ver 1607 build 14393.82) Avg Performance has stopped to work.
I've tried many times to uninstall and reinstall AVG Performance, but nothing is changed. Actually I have installed the ver. 16.52.2.34122 and AVG Diagnostic tell me that tuscanx.exe process failed. I've sent the report to AVG
As result I can't do nothing, no optimisation, no maintenance, no free space… AVG Performance is practically unusable.
Can you help me, please?
It's what I've done exactly before to write you!
I've removed all the AVG software that I've installed (Protection Pro, Performance, Safe Surf). I've removed all the AVG folders using AVG Remover., restarted Windows and reinstalled AVG Performance.
After the installation of Protection PRO and Safe Surf the error message disappeared, but I still unable to use Protection PRO.
For example if I right click on the icon and I choose to run the maintenance the maintenance start to scan the registry, but never stops.
I don't know what to do more.
Thank you
Valfrido, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Valfrido,
We apologize for the inconvenience.
To assist you better, it seems that the AVG Performance service must have corrupted, we suggest you to completely remove the AVG Performance from your computer and reinstall the same to fix this issue. Use this link to download and run the AVG Remover tool, while running the tool, you will get a option to remove all the AV Programs installed in your computer, from that select only the AVG PC TuneUp and click on remove. Once the remover gets complete, you will be prompted to restart the computer. After the restart go to C Drive and delete the AVG remover folder. After which you can install AVG Performance.
Thank you
Thank you,
I'll wait as suggested and I'll come to you within the next half an hour
Hello Valfrido,
Thank you for the screenshot. It seems that the AVG Performance is taking long time to load. We suggest you to wait for some time and see if you are able to access those options. If the issue persists, then we will email you a link to get connected to the advanced support. Please follow the same and they will fix the issue for you.
Thank you.
Hello Valfrido,
We are sorry to know that, could you please send us the screenshot of the AVG windows that is stuck at registry scan. Please click on this link for the steps to take screenshot http://avgclick.me/getscreenshot
Thank you.