Hello Geoff.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
Back again! Having clicked on the new AVG Icon on my desktop and logged in to "My Account", it shows the "Protection" and the "Privacy and Identity" elements at 92%, the information window below them says "One moment please, Your AVG protection is now being downloaded and installed".
This window has not altered in the last half hour!
What do I do to get it moving?
Hi Kishore, please take a look at my earlier thread here:-
https://support.avg.com/answers?id=906b00000008tUOAAY
This situation was forced upon me against my wishes, WHY am I being put through this torment?
I did not request this upgrade, The previous advise cotradicts yours, saying DELETE "AVG Remover".
Despite the general nature of the location I was given,(It's on C: drive) I have looked in the Programme Files for AVG, several files and folders are ther but not the"Remover", I don't propose to search the whole of my C: drive for it!
Can you be more specific?
I have been quite satisfied with AVG 9 Free, but this upgrade has all the hallmarks of a disaster in the making.
One other thing, WHY is it that your help forum is not linked to DIRECT from the AVG Interface???
EVERY time I want to contact you for assistance, I find I'm led from link to useless and meaningless link until I have returned to where I started.
This is not giving me any reassurance that AVG is still a worthwhile product.
It's a shambles!
Hello Geoff.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.