Hello Colin,
We regret for the inconvenience caused. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
What is my unlock password when I change the sim? There is no forgot password link
How do I find my unlock password?
Hello Colin,
We regret for the inconvenience caused. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.