Hello Jonathan.
Thank you for reaching us here.
I would request you to reset the app and check if that helps. Before resetting the app, please make sure that you are using the latest version of the AVG app (check for any updates from Google Play store).
To reset the app, open Device Settings -> Apps/Application Management -> AVG AntiVirus -> Tap Storage -> Clear cache Clear data -> Force stop the app once (This may vary according to the device model).
please help! I went into the AVG app on my Android Z3 and locked all apps on phone. unfortunately, I set the pin some years ago and can't remember it. I've logged into my AVG account and have followed reset options but can't resolve the issue. I'm not preticulatly tech aware! can you provide any advice please
Hello Jonathan.
Thank you for reaching us here.
I would request you to reset the app and check if that helps. Before resetting the app, please make sure that you are using the latest version of the AVG app (check for any updates from Google Play store).
To reset the app, open Device Settings -> Apps/Application Management -> AVG AntiVirus -> Tap Storage -> Clear cache Clear data -> Force stop the app once (This may vary according to the device model).