Hello AVG Support Team,
My name is: Md
Contact email: mibugatti@gmail.com
Operating system: Windows 11 — include exact edition and build if known>
Product: AVG AntiVirus (version: if visible)
Problem description:
When trying to uninstall AVG AntiVirus from our family PC, the uninstaller (or AVG settings) prompts for a product/password that has been forgotten. The computer belongs to our family and the device owner (my father) has given permission to remove the software, but we do not have the saved password. Standard uninstall via Windows Settings / Control Panel does not complete because of this password prompt.
Request:
Please advise on the official, legal ways to either (a) recover/reset the product/password via the AVG account, or (b) remove the product using AVG’s official removal tool (AVG Clear / AVG Remover) or another supported procedure. We are ready to provide proof of ownership of the device, account details, license number, screenshots of the password prompt, or any additional information required.
Additional details (if available):
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Email associated with AVG account:
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License / serial number:
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Approximate date AVG was installed:
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Screenshot showing the password prompt: (attached)
Thank you for your help. Please let us know the next steps.