To the AVG Support Team,
I am writing to express my deep dissatisfaction with the technical support I received today regarding my AVG Secure VPN on Windows 11.
The Incident: For the second day in a row, the VPN service stopped working at the same time in the morning.
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Yesterday: A support agent assisted me via a remote session and fixed the issue by reinstalling the software.
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Today: When the same issue recurred, I contacted support again. The agent explicitly informed me that “The VPN service is currently blocked or down in Egypt. (by Egyption Regim)”
The Issue with Support: This information was completely inaccurate. Based on my own troubleshooting, I decided to reinstall the software myself, and the service started working perfectly again. Had I followed your agent’s misinformation, I would have requested a full refund and terminated my subscription, causing an unnecessary loss for your company and frustration for me as a customer.
Technical Concerns: Beyond the poor advice, I have two major concerns:
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Service Stability: It is unacceptable to have to reinstall the software daily to keep it functional. There seems to be a recurring glitch with the Windows 11 version of your app.
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Performance: The connection speed has been consistently slow, which does not meet the standards of a premium security product.
Requested Actions:
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Please investigate why your support staff is providing false information regarding regional service availability.
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Provide a permanent technical fix so I do not have to reinstall the application every 24 hours.
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I expect an explanation for this decline in service quality.
I value AVG products, but I expect professional support and a reliable connection. I look forward to your prompt response.
Best regards,
I can provide the Chat Transcript with on 2026-03-02