Hello Mary,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of your windows operating system please?
It seems that the previous case number 14107671 was closed from our end without further assistance.
If possible, please share us the screenshot of that pop-up message in order to check and help you further.
For taking a screenshot, please refer to this article: Creating a screenshot | AVG (http:// https://bit.ly/3PFvyta)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hello Mary,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of your windows operating system please?
It seems that the previous case number 14107671 was closed from our end without further assistance.
If possible, please share us the screenshot of that pop-up message in order to check and help you further.
For taking a screenshot, please refer to this article: Creating a screenshot | AVG (http:// https://bit.ly/3PFvyta)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hello Mary,
Thank you for writing back to us. We will check the account and help you to clarify it. It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.