Fragmentation does not work on AVG PC Tune-Up

AVG Performance
10

I appreciate the info, and will try that if I need to. I am 73, and the info is making me a little dizzy :slight_smile:

I see that I have the AVG PC Tune-Up as a separate program in my Programs and Features part of the Control Panel.

Is there a way to re-install it without messing up my AVG?

Thanks for the feed-back, appreciate it much.

5

I appreciate the info, and will try that if I need to. I am 73, and the info is making me a little dizzy :slight_smile:

I see that I have the AVG PC Tune-Up as a separate program in my Programs and Features part of the Control Panel.

Is there a way to re-install it without messing up my AVG?

Thanks for the feed-back, appreciate it much.

9

Hello Phyllis,

Sorry for the inconvenience caused.
Do you use the latest 2016 version of AVG PC TuneUp program?

1

When I activate the AVG PC Tune-UP, it completes all levels except the fragmentation. Instead, the little circle goes around and around and around forever.

It never happens.

What can I do to get the fragmentation to work?

Thanks so much.

8

Phyllis,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.

6

You are most welcome.
Thank you for the following the repair instructions.
Glad to hear that your issue got resolved.
Thank you for replying back and letting us know about this.
Please feel free to contact us if you need any assistance. We work round the clock.
Have a great day!

7

Hello Phyllis,
We do understand your concern. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

3

Hello Phyllis,

Sorry for the inconvenience caused.
Do you use the latest 2016 version of AVG PC TuneUp program?

2

I purchased the Ultimate version (Zen) in April of this year.

I just downloaded Windows 10 yesterday, and it still has this problem, but it had the problem before with my 8.1. 

It is trustrating.

Thanks.

4

Thank you, thank you!!
I did the repair as you said, re-booted the computer, and it did the whole defragmenting process for the first time.
Very grateful. You folks are great :slight_smile:
Phyllis