Hi David,
We acknowledge your refund request.
Upon checking our records, we see that the pre-billing notification regarding the renewal has been sent to you on 2/19/19 & the automatic renewal was disabled on 2/26/19.
Before proceeding with your request, would you be so kind to let us know the reason to cancel the subscription?
I cancelled before the end of my trial period, but I was still billed $49.99 on my mastercard. I would like a refund.
Yes, please do! I should not have to pay for a product I don't use or want!
Okay, David.
We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
I find it slowsdown my startup time and also causes my computer to freeze up.
Hi David,
We acknowledge your refund request.
Upon checking our records, we see that the pre-billing notification regarding the renewal has been sent to you on 2/19/19 & the automatic renewal was disabled on 2/26/19.
Before proceeding with your request, would you be so kind to let us know the reason to cancel the subscription?
Thank you for the info, David.
If needed, we will help you to resolve this technical issue. Else confirm your refund request here to initiate it on behalf of you.