I was recently billed for AVG services that I never requested. I don't know how you got my CC number, but I never authorized payment to you. I am awaiting the letter from my CC company to see how you justify this fraud, since you contested my reversal. Then I will be formally filing charges of fraud with both my CC and the BBB.
Hello Wyley. Thank you for reaching out, and please accept my apologies for the delay.
My name is Jovana, and I’m with AVG Senior Support. I understand you’ve encountered some unexpected charges, and I sincerely apologize for any inconvenience this has caused.
After reviewing our system, I see that our colleagues have already emailed you with further instructions on how to resolve this issue. Please check your inbox when you have a moment and follow up with them at your earliest convenience.
Thank you for your understanding and patience.
Hello Wyley. Thank you for reaching out, and please accept my apologies for the delay.
My name is Jovana, and I’m with AVG Senior Support. I understand you’ve encountered some unexpected charges, and I sincerely apologize for any inconvenience this has caused.
After reviewing our system, I see that our colleagues have already emailed you with further instructions on how to resolve this issue. Please check your inbox when you have a moment and follow up with them at your earliest convenience.
Thank you for your understanding and patience.