21 Dec 2017
AVG,
I recently was coaxed into renewing an AVG protection service in which I had already paid for. I investigated my AVG account and I found that AVG had intentionally overcharged me for a service which I still had a year left of coverage. After more investigation I found they have done this multiple times previous to now. Order # 36-3845960 AVG Internet Security 2 year License was purchased on November 20, 2014 so it should have expired by Nov 20, 2016. I was coaxed on March 30, 2015 to purchase yet again a 2 year license # 35-4151122. As of today I have received another "coaxing" to purchase another AVG Internet security. By my calculations I should not have to renew my Internet security until November 2020. Apparently I'm not the only one this has happened to because I keep reading about it here in the community. I am seriously considering a cancellation/refund unless these fraudulent business practices are rectified.
Hello Patrick,
I understand how difficult this is for you. Please do not worry, I will help you further. We see from your record that you have two active subscriptions of AVG, one is AVG Internet Security Unlimited and the other is AVG TuneUp Unlimited. Both this products are valid till 2018.12.5 and 2018.3.4. The subscription you have purchased on March 2017 is for AVG TuneUp Unlimited. This product is different from AVG Internet Security. AVG PC TuneUp helps in improving speed and performance of your computer.
Hello Patrick,
I understand how difficult this is for you. Please do not worry, I will help you further. We see from your record that you have two active subscriptions of AVG, one is AVG Internet Security Unlimited and the other is AVG TuneUp Unlimited. Both this products are valid till 2018.12.5 and 2018.3.4. The subscription you have purchased on March 2017 is for AVG TuneUp Unlimited. This product is different from AVG Internet Security. AVG PC TuneUp helps in improving speed and performance of your computer.