Free AVG on Mac has stopped working - help!

Getting this error when trying to download the latest DMG:

User-added image

url is https://s-install.avcdn.net/mac-av/10_10/AAVG/avg_mac_security_online.dmg

Hello Jamie,

We would like to kindly ask you to accept our apologies for the delay you may have experienced and for all the inconvenience caused.

The issue has already been escalated to our developers with high priority. Our developers are working on it and hopefully the root cause will be discovered shortly.

Your patience is much appreciated.

Thank you Alok, As per my initial post, it happened after the Mojave upgrade - I have other Macs which I have not upgraded and they work fine.  I have run the commands in Terminal:

Last login: Mon Nov 26 18:13:38 on ttys000
Jamies-iMac:~ jvjb$ codesign --deep --verify /Applications/AVGAntivirus.app

Jamies-iMac:~ jvjb$ 
Jamies-iMac:~ jvjb$ ls -al /Applications/AVGAntivirus.app/Contents/MacOS
total 1272
drwxr-xr-x   3 root  wheel      96 24 Sep 13:48 .
drwxr-xr-x  11 root  wheel     352 24 Sep 13:48 …
-rwxr-xr-x   1 root  wheel  651072 24 Sep 13:48 AVGAntivirus
Jamies-iMac:~ jvjb$ 

Is there anything else I need to do?

I tried to modify the High Sierra fix so that it would work with Mojave, but no luck. Here is what I have so far…

Here is the High Sierra fix from December 17, 2018 which I posted last year…

launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"

launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/Contents/Backend/launch/LaunchAgents/com.avg.update-agent.plist"

And here is the attempt at a Mojave fix…

⁨launchctl load -w -S Aqua “Applications⁩/AVG AntiVirus⁩/Contents⁩/Backend⁩/launch⁩/⁨LaunchAgents/com.avg.userinit.plist"

⁨launchctl load -w -S Aqua “Applications⁩/AVG AntiVirus⁩/Contents⁩/Backend⁩/launch⁩/⁨LaunchDaemons/com.avg.update.plist"

The file pathways are correct, (I triple checked) but they don't seem to work. Anybody with more experience than I is welcome to participate :slight_smile:

Thank you very much Priyanga, That's really good news. When will the release be available? 

Regards

Jamie

I'm now having trouble downloading and installing AVG - fails on the definition update.

Hi, Jamie.
To analyze this issue further, we need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

And the really amazing thing is that it's working! I reinstalled today and it's working!!! Thank you!

Hi, Since installing the latest MacOs update, Mojave, my AVG will not load, run or give me the interface.

Tired uninstalling and installing again but when you start it, it runs as a process for five seconds then disappears. Help.

Hi, I have the initial issue where I could install but AVG will no longer run. I have since removed AVG and tried to reinstall but I'm getting the attached message when trying to install AVG. I also cannot download AVG from your website. It feels like AVG isn't for me!User-added image

Thank you very much Priyanga, That's really good news. When will the release be available? 

Regards

Jamie

You're most welcome Jamie,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

Thank you - it's installed and updated. I've sent the Zip to support.

Hello Jamie,
We can certainly take a look into this. May I know the version of AVG Antivirus installed on your computer and also let us know the version of your mac operating system to proceed further?
Regards,
Alok.

Thank you for the information Jamie,
I have escalated your case to our senior team. We will contact you as soon as we receive an update.
Regards,
Alok.

Jaime, we are facing an issue with our installation package and we are working hard.

Please be patient till issue gets fixed.

And the really amazing thing is that it's working! I reinstalled today and it's working!!! Thank you!

Thank you. That’s appreciated and I will look at producing this today. Cheers.

I'm now having trouble downloading and installing AVG - fails on the definition update.

Hi Jamie,

Glad to know that the issue has been resolved.  Get back to us if you need any further help.