Free premium protection

Hello Tracey,
We're sorry to hear that you feel this way.

We always strive to provide the highest level of customer care for all the customers.
We are sorry for the negative experience if you have been through.
If you'd like to give us a chance to further look into it and resolve your concerns, please click to check your original post and revert to us.
Please try to keep the whole conversation in one thread to speed up the resolution.
Thanks for your understanding.

Why doesn't  AVG help people help people why try their free products? They say " Try premium for free" on their website. But then they do not help you to regain your account when you have used a password to protect  your account… They are not doing themselves any favours at all. I thought they helped everyone, obviously not! They are only after people's  money

Hello Tracey,
We're sorry to hear that you feel this way.

We always strive to provide the highest level of customer care for all the customers.
We are sorry for the negative experience if you have been through.
If you'd like to give us a chance to further look into it and resolve your concerns, please click to check your original post and revert to us.
Please try to keep the whole conversation in one thread to speed up the resolution.
Thanks for your understanding.