Free trial and cancellation

I have been trying since for days  I received notification to renew membership   to cancel my subscription but non of the phone numbers work so cannot follow instructions on getting a refund. The email address has come back via MAILER- DAEMON unable to deliver to address. I want to cancel subscription and get refund from money taken. . How do I do it

Carole,
Sorry for the trouble, we have escalated your refund request to our refund team. They will initiate it and get back to you via email. Please check your email to know the status of your refund. Thank you!

Carole,
Sorry for the trouble, we have escalated your refund request to our refund team. They will initiate it and get back to you via email. Please check your email to know the status of your refund. Thank you!