Free upgrade trial

Denise, we verified from our end and we couldn't find any trial order in your account.

So, please close the window in your interface and try to upgrade the product again.

I have had the AVG free download on my laptop for sometime now.  I was notified that I could receive a 60 day free trial upgrade and then my credit card would be billed after that.  I completed the information to receive this free upgrade and after I entered my credit card information, the screen changed to "Loading" and it has been sitting at this for 1 hour now.  Nothing has changed.  Could someone please let me know if this is normal?  What do I need to do?  Thank you!

Thank you.  Will I still receive the 60 day free trial upgrade and not the 30 day?

Denise, we verified from our end and we couldn't find any trial order in your account.

So, please close the window in your interface and try to upgrade the product again.

Thank you.  Will I still receive the 60 day free trial upgrade and not the 30 day?