Free version AVG Identity Protection not active

Hello Chuck,
We are sorry for the difficulties you are currently experiencing. Could you please provide us the screenshot http://avgread.me/1aZxsAV of the issue? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care

After AVG start-up, a window pops up saying "unable to complete automatic state repair. Click below to fix the problem." and when I click it, it states "Additioonal information not found for this message" Please help me!!

Hello Chuck,
We are sorry for the difficulties you are currently experiencing. Could you please provide us the screenshot http://avgread.me/1aZxsAV of the issue? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care