Freeze during scan

Hi M Ferrier,
We apologize for  the inconvenience and difficulties caused.
I have sent you an email with instructions to collect the diagnostic information to analyze this issue.
Please respond us in the email.
Thank you.

Hi

I have AVG free along with PC Tuneup running on Windows 10 64, when I try to run a scan the scan freezes at 0% I have had a look through the forum already tried Repair and failed also removed AVG with the removal tool and reinstalled again this failed as back to freezing again.

Another issue if I switch on Email Protection Outlook freezes at either 33% or 50% and I don't get any email switched off Outlook works fine,

What has gone wrong with AVG it's worked fine until the last few weeks??

Thanks for any pointers this is getting mighty annoying!

Hello M Ferrier,
We have escalated this issue to our next level support.
They will contact you via email as soon as possible.
Thank you.

Hi M Ferrier,
We apologize for  the inconvenience and difficulties caused.
I have sent you an email with instructions to collect the diagnostic information to analyze this issue.
Please respond us in the email.
Thank you.