I am happy to see that your issue is resolved.
Thanks for posting back.
No, I haven't. Since I had trouble starting the app, I went looking for an answer on the website rather than through the app. I'll try that though, thanks.
Hi Thibaut,
Please make sure you have latest version.
If you are able to run AVG even after killing all background processes please contact us as Alan suggested.
Thanks
Hi.
I've got an issue with AVG since I have it installed. It works well and all, scans the device regularly and when new apps and installed, the widget works, etc. The issue is, I can't start the main app manually. Whenever I do it, it gets stuck on this screen: Imgur: The magic of the Internet (http://i.imgur.com/x2wyXRW.png" target="_blank) . Nothing happens, until after a minute where Android tells me the app doesn't respond; I can then either kill it or wait (which does nothing).
The only way to make the app wok again is to kill all background processes; if I start it again, it launches correctly, but if I close it and try to open it again, it goes back to getting stuck.
My configuration:
Samsung Galaxy S4 Mini
Android 4.2.2
Not rooted
I've tried reinstalling, and I've searched for similar issues but found nohing. Any idea how I can solve that?
Thank you.
No, I haven't. Since I had trouble starting the app, I went looking for an answer on the website rather than through the app. I'll try that though, thanks.
Thank you for your answer. I've contacted support since then and already got an reply. I was indeed not running the latest version: for some reason it didn't update through the Play Store, even though all my apps are set to auto-update when needed; upgrading to the latest version solved my issue.
So, all's well and good. Thanks again.
I am happy to see that your issue is resolved.
Thanks for posting back.
Thibaut, Have you tried contacting the AVG for Android team directly through AVG >> Settings >> Help >> Contact us?.