Frequently used website keeps freezing

Viruses & Threats
3

Hello Kristin, 

We will check and help you to resolve it.

  • Please confirm the exact website which keeps freezing. 
  • Have you tried to access the same website in different browsers like Google Chrome, Firefox and edge etc?
  • If you think AVG firewall causing this, we can try to disable AVG components one by one and check which one causing it. Refer the following article to know how to disable AVG components (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)
Please try the above steps and let us know the status. Thank you.
1

One website I need to use frequently keeps quitting on me on my new laptop - still fine on the old slow computer.  Maybe a firewall issue?  Microsoft Windows says I have other protection than their firewall system, so assume it's AVG blocking it.  How do I check firewall settings on AVG?

2

Hello Kristin, 

We will check and help you to resolve it.

  • Please confirm the exact website which keeps freezing. 
  • Have you tried to access the same website in different browsers like Google Chrome, Firefox and edge etc?
  • If you think AVG firewall causing this, we can try to disable AVG components one by one and check which one causing it. Refer the following article to know how to disable AVG components (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)
Please try the above steps and let us know the status. Thank you.