From Security and tune up to Protection and Performance

AVG Protection
13

Hi Devid,
I am happy to see that your issue is resolved.
Thanks for posting back.

12

Devid, Please contact Sales Support… Chat with us [AVG] online (http://bit.ly/1bsBJfY). 
AVG Guru

14

one more thing. The promise they would pass it through to a other rank/desk/office is proberly never happend at all as well. Big promisses. No cure!. 

I am realy dissapointed i love the product i do! why you making the product terrible for a loyal customer?

Its like a job you love and you have bought a old car for 80 euros like every year from the company cause its a great deal. But this time 2 months later the whole office is driving a brand new sportcar and they telling you they pay 70 euros for it new rules of the company . And when you ask your boss about it they telling you to you are able to buy that same sportcar for 70 euro's. But you dont need 2 cars so you want to switch and give the car back to the company. But thats not possible the plans for the sportscar where already known in november for sure but well to bad for you!. The job you love if putting you to the point you will resign and try to find a job where the boss think about his people.

11

how long is tthe regular waiting time?

1

Hi,
I have internet security 2015 and Tune up 2015 for 2 laptops. Al together if i would renew it it will cost me al together with reduction a price of 82,-(81,98) euro's.

If i buy Protection and performance i pay 85,-(84,98) euros. But i get unlimeted computers for that.

But if i buy Ultimate i get it all in once unlimted computers and such and it wil cost me 70(69,99) euro's ???

So can anyone explain to me how i can switch to ultimate the easiest way and cheapest way? Cause i just dont understand why as a loyal customer i did pay 84 euros. I can renew in december so thats a half year from now. But why didnt they tell me about this? d i could have AVG Ultimate with  unlimeted PC and more Options for just simple 70 euro?. It feels i got ripped off. 

5

Hello Devid. Due to heavy chat flow it may take some time for the agent to get connected. Your patience is much appreciated. Please click on this link: https://support.avg.com/support_sales?l=en_US and you can find our sales phone support numbers below.

7

THANK YOU!!!

I got a email with a better sollution i even asked for!

thanks AVG for finally listening to a customer! i am happy to stay! :). 

Devid

9

how long is tthe regular waiting time?

10

Hello Devid. If you don't receive any reply from AVG via email please contact our sales chat support again.

4

still i didnt hear a thing…

2

Hi Devid,
Please accept our sincere apologies for this difficulities. I just escalated your case to Sales department they will contact you via email with personalized solution soon.
Thanks

3

Hi Devid,
I am happy to see that your issue is resolved.
Thanks for posting back.

6

I finally got the chat again. The same old story as the first one i was talking to. I am done with it. I will stay with avg until december and after that i change software. Im realy dissapointed in the way things handled. Sollution is making me pay again. A big shame. DONE!

8

Hello Devid. Please wait for a day or two and then contact our sales chat support.