Frozen document scan

Hello Alan,
We will look into it.
Please share the screenshot of that scan interface to check with it. Let us know the version of AVG you have installed.
Open AVG Internet Security -> Menu -> About -> check its version.
Have you used AVG clear and remover tool during uninstall process?
Yes Alan, Avast has taken over AVG.

We are glad to know that your issue has been resolved.

Let us know, if you need further help.
Hi
My AVG scan of documents is stuck on 89% and has been for several hours. I have re-installed AVG Internet Security but the same problem occurs. The browser add-ons is OK , Viruses and other malware are OK, but ''scanning computer ...89%'' stuck half way between ''other malware and sensitive documents''. Help would be appreciated
We're glad to help you with this, Alan.
It seems that you've attempted to reply to our automated email system. 
You can visit this link to reach your topic in our community forum. If issue persists, try visiting the above provided link in a different browser to check. 
AVG's version can be found from the programs list on your computer.
To do so : Go to control panel - Programs & Features - Programs - Version would be listed beside AVG Internet Security. 
If you prefer to share us the screenshot, follow the steps in this link
Also, let us know if you've used AVG Clear/Remover to completely remove the traces of AVG files. 
We appreciate your efforts in sharing us the screenshot, Alan.
Please perform a clean installation & let us know the outcome. 
Hello Alan,
We will look into it.
Please share the screenshot of that scan interface to check with it. Let us know the version of AVG you have installed.
Open AVG Internet Security -> Menu -> About -> check its version.
Have you used AVG clear and remover tool during uninstall process?

User-added image

Here is the photo. Thank you for the advice on how to attach. I will now get the cleaner
Kind regards
Alan

Yes Alan, Avast has taken over AVG.

We are glad to know that your issue has been resolved.

Let us know, if you need further help.

Hi
Back to PC this morning and all fine. Internet Security ran normally and did not freeze. Wee problem with Tune Up but sorted that by reinstalling from my AVG account.
I notice you are Avast, have you taken over AVG now
Againg very grateful thanks for your expert help and tuition
Kind regards
Alan

Hi 
Thanks. I have found my post.
19.6.3098 was on Control Panel
I have got an ''Annotation'' .png of the screen but copy and paste does not allow it to be in this message
Also I do not have AVG Clear/Remove but uninstalled from Control Panel and then downloaded from my email after renewing my subscription
Kind regards
Alan