Full disk scan does not provide details of threats or quarantine them

Mac products
9

In response to  Karthikeyan email.
I seem to be having difficulty in getting one key questioned answered.

When you run a scan should the dashboard window stay open and show the results of the scan even if nothing was found?

I have the latest version Version 17.2 (2ce7a4db3fac).
Also, I am not sure if you received the files I sent.

Bill

4

Hello Bill,
We regret for the inconvenience caused to you. Please try to uninstall AVG Antivirus for mac using this article ( http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac ). Then please try to reinstall AVG Antivirus using the steps shown in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac ) and check if this resolves the issue.
Please feel free to contact us for further assistance regarding AVG.
Thank you.

7

Hello Bill,
We regret for the inconvenience caused to you. Please try to uninstall AVG Antivirus for mac using this article ( http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac ). Then please try to reinstall AVG Antivirus using the steps shown in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac ) and check if this resolves the issue.
Please feel free to contact us for further assistance regarding AVG.
Thank you.

8

I sent the files, did you receive them?

10

Bill,
I appreciate your patience. To answer your question, the AVG window should stay open and say that no infections were found. But in your case, the behavior of AVG program seems to be weird. Hence I have sent email instructions to collect fresh logs regarding the issue. Please follow the email instructions and reply with required logs. This will help us to escalate to senior team and they will resolve it for you.
Thank you.

1

Have iMac, Sierra 10.12.4, have AVG AntiVirus, Version 17.1 (beb83f3cd71), Virus databases: 170608-8, Last update June 8, 2017. When running and initial scan about half way through 2 threats were stated on the main dashboard. When hitting details screen said one threat was found. After completion of the scan the dashboard disappeared as did the task bar icon. When reopening the dash board nothing was in the Quarantine section and no details were provided about the threats found. Did the program crash or did the program determine there were no threats?

2

Bill,
We have not received the logs. Please reply to the email we sent you requesting the logs, attach the files in that reply and send it to us.

3

Bill,
I appreciate your patience. To answer your question, the AVG window should stay open and say that no infections were found. But in your case, the behavior of AVG program seems to be weird. Hence I have sent email instructions to collect fresh logs regarding the issue. Please follow the email instructions and reply with required logs. This will help us to escalate to senior team and they will resolve it for you.
Thank you.

5

Bill,
Thank you for getting back to us and letting know the status.
Feel free to contact us for further assistance with AVG.

6

In response to  Karthikeyan email.
I seem to be having difficulty in getting one key questioned answered.

When you run a scan should the dashboard window stay open and show the results of the scan even if nothing was found?

I have the latest version Version 17.2 (2ce7a4db3fac).
Also, I am not sure if you received the files I sent.

Bill