Hello Trent,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
OK, It's ok again. I will need to wait a few days to see if this is fixed for sure.
Note - This is the 3rd time I have re-installed ZEN. The only difference this time is that I have deleted all AVG folders after running the AVGRemoval program.
There is not too much I can screen shot as the Internet just stops working. There are no error codes or error Windows etc…
Hello Trent,
We regret for the inconvenience caused. Please make sure whether the Firewall mode of the AVG program is set to automatic. Please open the AVG Protection program and click on the Firewall component. Please check whether the Firewall mode is set to automatic, if not please change the mode to automatic.
If the issue persists, we would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Hi Everyone,
i have the paid version of ZEN protection on a Windows10 PC. The AVG software seems to lock up the Internet connection on the laptop every few days.
To fix this I uninstall and reinstall ZEN, then it will be ok for a few days.
Switching the firewall off makes no difference.
i have 3 other Windows computers running ok without ZEN, so the Internet and router are ok. This problem only started once I installed ZEN last week.
very frustrating.
Trent, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
- Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
OK, It's ok again. I will need to wait a few days to see if this is fixed for sure.
Note - This is the 3rd time I have re-installed ZEN. The only difference this time is that I have deleted all AVG folders after running the AVGRemoval program.
There is not too much I can screen shot as the Internet just stops working. There are no error codes or error Windows etc…
Hello Trent,
We regret for the inconvenience caused. Please make sure whether the Firewall mode of the AVG program is set to automatic. Please open the AVG Protection program and click on the Firewall component. Please check whether the Firewall mode is set to automatic, if not please change the mode to automatic.
If the issue persists, we would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
No…the problem isn't resolved. As usual a few days later, the internet has ground to a haut and my AVG scan has sat on "Currently Scanning : Rootkits" for 3 hours. Its the same every time.
Can i have your next steps for final resolution please?