Hello Mike,
Thank you for reaching us through this channel.
We're sorry to know that you're facing this trouble.
This is not the expected behavior of the AVG Internet Security program.
As I checked the previous case records, ticket 14792417 has been already escalated to our senior team for further analysis. They will certainly look into it and help you with the appropriate solution.
Your patience and understanding are much appreciated on this matter.
Thank you.
(Separate query as requested by Subhashri)
(Note: Gowtham did the whole repair, uninstall, reinstall, remove, reinstall exercise this morning and still the problem exists… he's raised a ticket as he could not resolve the problem)
Query:-
Having installed the Internet Security package, the notifications screen advises that my computer is not fully protected as "Some Shields are turned off"
Clicking on the "Turn on" button has no effect.
How does one get these shields activated?
Hello Mike,
Thank you for reaching us through this channel.
We're sorry to know that you're facing this trouble.
This is not the expected behavior of the AVG Internet Security program.
As I checked the previous case records, ticket 14792417 has been already escalated to our senior team for further analysis. They will certainly look into it and help you with the appropriate solution.
Your patience and understanding are much appreciated on this matter.
Thank you.