Full scan makes program crash at 27%

Mac products
9

Hello Cook,
We regret  for the inconvenience caused. We need to escalate this issue to our developers for that we need your system logs. Please look at this below steps to collect your system information.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Detection and VV logs: /Library/Application Support/com.avg.Antivirus
Once the logs have been collected please upload in our FTP Server through this link: http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server
Thank you.

7

Hi Cook,
Sorry for the inconvenience,
We have escalated your concern to our senior level,  we will get back to you with a resolution.
Thank you.

1

I have AVG anti virus for Mac, and every time I try to run a full scan, the program crashes at about 27% after running for about 20-minutes.  I already tried uninstalling the program, rebooting, and then reinstalling the latest AVG antivirus for Mac download.  Any suggestions?

2

Hi Kishore,
I tried your instructions, but it still does not work.

I notice that it seems to crash when it tries to scan a folder that has an alias shortcut.  Perhaps the program is following the alias to another folder that has another alias that brings it right back, thus getting stuck in an endless loop?  It would be nice to be able to tell the program to not follow alias's.

I have successfully been able to drag and drop and scan all folders that do not have an alias, so my theory may be worth while to check out.

Just a thought.

3

Hi, I am also facing the same problem. Is that issue fixed now ? Thanks.

8

Hi, I am also facing the same problem. Is that issue fixed now ? Thanks.

5

Hello Alex,
Please try to reinstall our latest version of the AVG program on your MAC PC and check whether it resolves the issue. Please follow the instructions on the article http://avgread.me/1LhhXRT to uninstall the AVG program and once done please follow the instructions on the article http://avgread.me/1ggvK09 to reinstall the AVG program.
Thank you.

6

Hello Cook,
We regret  for the inconvenience caused. We need to escalate this issue to our developers for that we need your system logs. Please look at this below steps to collect your system information.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Detection and VV logs: /Library/Application Support/com.avg.Antivirus
Once the logs have been collected please upload in our FTP Server through this link: http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server
Thank you.

4

Hi Cook,
Sorry for the inconvenience,
We have escalated your concern to our senior level,  we will get back to you with a resolution.
Thank you.