Games crashing to desktop

Hello Mark,
Thank you for reaching us our with your concerns. Could you please let us know which version of AVG program are you using? If it is a 2016 version, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG to disable AVG components. If it is a 2017 version of AVG you are using, please right click on the AVG icon in system try beside clock at the bottom right corner of your desktop and drag the Protection button to Off.

Some of my games aren't launching. After going to game support I've been told to disable my firewall anti virus protection.

How do I enable/disable the web security ? please. All I can find is how to scan. This is happening on a few games all played through the EA origin and steam.

Hello Mark,
Thank you for reaching us our with your concerns. Could you please let us know which version of AVG program are you using? If it is a 2016 version, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG to disable AVG components. If it is a 2017 version of AVG you are using, please right click on the AVG icon in system try beside clock at the bottom right corner of your desktop and drag the Protection button to Off.