Geen licentie ontvangen

Anja, This Community is basically English language… Query translation…
On November 25 21 015 I extended my license over the internet via an Ideal payment.
I received an email but no new license. This is the current license and no new ones.
Here I hate a bit of it.
Do want to get what I paid for. 02000110211396 characteristic time 24-11-2015 13:58 Help
AVG Guru

Op 25 november 21015 heb ik via internet mijn licentie verlengd middels een Ideal betaling.
Ik ontving een email maar geen nieuwe licentie. Dit is de huidige licentie en geen nieuwe.
Hier baal ik wel een beetje van.
Wil wel krijgen waar ik voor heb betaald. kenmerk 02000110211396 24-11-2015 time 13.58 tnv j.c…m bergman. Help​​​

Anja, IDEAL???.. Have a look @ this AVG article (http://avgclick.me/AVGpayments).
AVG Guru

Anja, This Community is basically English language… Query translation…
On November 25 21 015 I extended my license over the internet via an Ideal payment.
I received an email but no new license. This is the current license and no new ones.
Here I hate a bit of it.
Do want to get what I paid for. 02000110211396 characteristic time 24-11-2015 13:58 Help
AVG Guru

Thank you for the details, Anja.
But we apologize that we still can not find any details under the provided order ID 38-6168147. We would request you to visit our sales support page, scroll down and click on "Chat with us online" to chat with one of our sales support representative and they would be happy to resolve your issue. Thank you.