Geen licentie verkregen

Hello Rudy.
Support is currently available in English only.
We'll certainly clarify your subscription details. You ordered AVG Internet Security (Multi-Device, 2 years) subscription and paid through Wire Transfer. As per our records, you have cancelled this order and we did not receive any payment.
If the money was debited, you should get a credit automatically. Please contact your bank for more clarification about the funds.
If you would like to use the product, please place a new order. You might consider contacting our sales team (https://support.avg.com/support_sales?l=en) to know about latest offers and a possible discount.

Ik installeerde de gratis versie van AVG en kocht onmiddelijk het abonnement van 2 jaar voor 39,99 euro.  Dit is reeds van mijn bankrekening gegaan via global collect bv maar mijn abonnement is nog niet actief hoe komt dit?  Graag hulp.

Hello Rudy.
Support is currently available in English only.
We'll certainly clarify your subscription details. You ordered AVG Internet Security (Multi-Device, 2 years) subscription and paid through Wire Transfer. As per our records, you have cancelled this order and we did not receive any payment.
If the money was debited, you should get a credit automatically. Please contact your bank for more clarification about the funds.
If you would like to use the product, please place a new order. You might consider contacting our sales team (https://support.avg.com/support_sales?l=en) to know about latest offers and a possible discount.