Hello Robert,
I am sorry to hear this.
It is necessary to check what is causing this issue and I recommend you to get our additional support help.
I have sent the email instructions to get connected with the additional support.
If the email is not present in the inbox, do check it on spam and junk folders once.
Can not up-date anti-virus so ran removal tool and tried to re-install.
Keeps failing with general error 0x0643
Hello Robert,
I am sorry to hear this.
It is necessary to check what is causing this issue and I recommend you to get our additional support help.
I have sent the email instructions to get connected with the additional support.
If the email is not present in the inbox, do check it on spam and junk folders once.