Bob,
We are sorry to know that the installation got failed with the error code. Please do not worry, we are here to help you. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system? If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation.
Click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
what do I need to do?
Bob,
We are sorry to know that the installation got failed with the error code. Please do not worry, we are here to help you. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system? If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation.
Click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.