Hi Rose,
We apologize for the inconvenience caused.
I am glad to know that you like our product(s).
Now coming to your issue, we need to allow an option in the AVG Settings.
Go to AVG >> Menu >> Settings >> Full Protection >> Enhanced Firewall >> System Rules
Enable the option 'Allow Windows file and Printer sharing' and click Ok
Check the same in the below link :
https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Enhanced-Firewall-System-Rules
Keep us posted.
I have loved working with computers since about 1962 but today I have reached my wit's end with AVG. Over the years I have used the free AVG Virus Protection and had no problems but yesterday I found that my wife had purchased AVG and I decided to put it on my PC. I figured, AVG, no problem. I will send a critique later if you like to give you an idea of what it is like for a new user to try to install your package. But for now, I just want to get my printer working again because I am trying to work on someone else's problems and I need my printer back. I have wasted a lot of time trying to follow previous cases and I am just out of patience. Please help me!
Hi Rose,
We apologize for the inconvenience caused.
I am glad to know that you like our product(s).
Now coming to your issue, we need to allow an option in the AVG Settings.
Go to AVG >> Menu >> Settings >> Full Protection >> Enhanced Firewall >> System Rules
Enable the option 'Allow Windows file and Printer sharing' and click Ok
Check the same in the below link :
https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Enhanced-Firewall-System-Rules
Keep us posted.